"Londa! I want you to know how thrilled I was to meet you at the Cleveland show. I love working with sweatshirt makeovers. I have been away from sewing for a few years due to a terminally ill family member, I have recently gotten back into it. People have always commented that they like the sweatshirt makeovers, but referred to them as grandma jackets! I have to agree that a lot are just that. But not yours!!!!! You have inspired me to go beyond the grandma mode. I look forward to making many of your designs!!! Thanks! " Mary in US "Customer notes: Was in your class at the Atlanta Sewing Expo and you were exceptional and delightful and had so many incredible ideas! Also, LOVE your Refined Embellishments DVD, worth every penny and more!"
Karen in NC My quilting buddy & I sign up for your classes as we both really like like the projects you do: understated elegance rather than silly, "showy" over-the-top stuff. We think alike (which is of course why we are buddies) and both agree that you have a lovely warm attitude as you teach. Liz in Vancouver, CA " I enjoy your newsletter so much! I look forward to it in my email box!" Jeannie in WI "I read your newsletter religiously and have used the tips/techniques that you so generously share. Your neckline applicaton using clear elastic is the very best and I use it on adult clothing as well as my grandchildren's clothing. I co-teach a garment class at a sewing store and my question is: would you mid if I passed on your neckline application to our students along with your web address and the availability of your newsletter? Thank you, Diane" To which I replied - of course! Diane in WI "Many thanks for the support you are offering. I enjoyed so much watching your video on Behind the Seams, your work and also the way you deliver your knowledge. I only regret distance will not allow me to attend one of your teaching session. It must be as much fun as creativity in the air, a cure of happiness!" Christiane in France "Just spent a wonderful day with my sister-in-law working on restyling sweatshirts! What a joy your sweatshirts are! Good quality, sew up like a breeze, and your instructions in Genesis were great! We did, however, find it necessary to remove the sleeve and totally reset it, as we both felt it was too "droopy" on our shoulders..it was a snap, though, and our creations will be well worn! What fun! Thank you for the inspiration, great instructions, and fabulous quality products!" Barbara in US 'The tagua buttons arrived the other day; they look like they'll begreat for my project, though I may yet place an additional order for some larger ones, too. I wanted to thank you in particular for the kindness and consideration of sending my order by First Class rather than PriorityMail, and to enclose a check to me for the difference. It was very thoughtful of you and is very much appreciated!" Tim in MA
"Londa has several sites but it is my understanding that she is merging them into one for expediency. I have ordered from her sites several times and have always been extremely satisfied with both her customer service and products. Once I had a bit of a problem with shipping (not Londa's fault) but I notified her and she returned my shipping costs and I still got my order. Also,apparently I did not work the checkout correctly on the website and she called me to make sure that she got my order correct.Ilove the notions department. There are so many unusual notions that areverydifficult to find and she has them. There aremany websites that I will not order from (for one reason or another) but I am never afraid to order from Londa's. NAYY." Tricia in OH "Londa, I love the new jacket. I visited your booth and took your class in Chicago at the Sewing Guild Conference. I am retired Navy and really enjoy doing patriotic garments. I have done some sweatshirt jackets but just with the cheap ones and some really simple designs. I can't wait to 'advance' to your patterns!" Sue in US "I love your websites! You always have what I am looking for to satisfy my creative side. I am so glad to see that you carry the Ewesful Pincushions. I've had mine for years, and I love giving them as gifts to sewing friends. They are great. Love your 'Two Cents Worth' because they help me avoid the dreaded sewing "challenges" that I sometimes have. Thank you for making me a better sewer! " Deborah in SC "Thanks for your PDF 2 Cents booklet on the princess wrap top. It is always nice to get a surprise in your mailbox! It was thoughtful of you to send it even though I couldn't purchase the pattern at the time. I did purchase the pattern from Christine's website and your booklet will really be a help! Thank you for letting me know my order has been sent, and so much sooner than I expected. " Chris in FL "Thanks so much for your serious backing of your product. In this day and age of Wally World having the lock on everything, it is good to be affiliated with a true "mom and pop" endeavor that backs up everything with good customer service and support." "I have watched your DVD many many times and I learn something each time. I have sewn for years and I am earnestly trying to develop a creative side. Having completed five quilts this year and have burnt myself out on quilts! When I saw your amazing creations, I knew that was something I wanted to try. You are wonderful to watch and listen to. My hat goes off to you!" Dee in IL "First I want to thank you for the prompt receipt of my order. I plan to order more very soon. The only other place I've found this kind of service is Nordstrom's!! ... Many thanks again and I almost feel like I have a new best friend. " Lorene in TX Anne in IA "Londa's clear and concise directions are terrific to follow. My latest attempt was sewing a "store bought" look knit tee shirt for my daughter. Under Londa's prompting on how to apply the elastic technique to the neckline, my nervousness turned into cries of victory. It turned out wonderful - and on my first time!! Thanks a million." Anita in CA "Londa is the greatest. I have been completely happy with her merchandise and her service. She even went to her local Knit Shop to purchase a matching item for me, that she did not carry at the time. I call that going the extra mile. She is most helpful about helping you with embellishment ideas for a sweatshirt jacket, or giving very practical information about sewing in general. You can call or email, she is always most gracious and helpful. Along with two friends, I attended her class "Creative Sweatshirt Jackets - Londa's Way" at the AQS Quilt Show in Nashville. This class was most interesting and helpful. We were even more excited about sewing. Londa was in the classroom before the appointed time, passing some of her sweatshirt jackets around, for us to see and inspect. The class also went past the scheduled time for those who could remain. She gives of her time very generously. Her experience and knowledge of designing is most helpful in making sweatshirt jackets. I highly recommend her class if you have the opportunity. " Frances in TN My order arrived today (in only 3 days!) and I couldn't be happier! The fabric is of the HIGHEST quality and is simply DIVINE! I just can't wait to start creating with it. I was also thrilled to finally find a source for Vilene at a reasonable price. Speaking of price, you have the BEST shipping prices around! Thanks so much! I will be back! Heidi in CA "Well for starters, Londa is great at communication, with superb customer service and fast delivery of all merchandise across different websites. She seems to always have all the latest notions and gadgets at reasonable prices. Her fabric is outstanding and I have only watched the first CD on her Creative Sweatshirt Jackets briefly - I can't wait to have the time to review her newest DVD on what she does with sweatshirts. Every time I access Londa's site, I find more items that tickle my fancy - I can't control myself." Lillian from CA "Thanks so much, I am really impressed with your speedy service! I also like the fact that you let me know what the status was on my order. I received it a few days ago." "I will definitely order from you again,"
Mary in US I received the package today!Thank you. I felt like I was opening aChristmas present since the box contained a wonderful assortment ofsewing notions, patterns and fabric. My order is now complete since Ireceived the Folkwear pattern last week. Also, I am fine with the thread situation - I appreciateyour generous gift. You're so right about therayon blend knit. What a gorgeous basic in a versatile weight. Thefabric will be the core material for my new"Sewing With a Plan" wardrobe. Iintend togive my classic style atrendier look.I am still designing the wardrobe so I can't reveal too many details.As youknow,planning is the hardest part of any project. Thanks again for your extra-mile service, wonderful merchandise andspecial care you gave my order.I now know first-hand why your customers love you. Best regards, Dee "You can hold the order for me and send when you get everything. Thank you so much!! I appreciate your personal attention. It is wonderful!!!" Joyce in TX I hate making something out of a fabulous fabric, and then finding that the pattern did not look the way it should. I have found Londa's 2 cents worth makes all the difference, so that that is the only pattern section I check. With her 2 cents worth, I can make several versions of each pattern and love them all. Astrid in Illinois
"Believe me, having such wonderful patterns from such an outstanding vendor is well worth the wait. I am delighted, as always, by the things you have for sale in your online store AND by the personal touch you put into every transaction. You set a new standard for others to aspire to!! Kara in Honolulu From the usual to the unusual, Londa's web-site has excellent fashion fabric for the custom clothier. I have ordered and I am very pleased with what Ihave received. Since I don't have any fashion fabric stores in my area Ineed Londa's web-site for swatches and fabulous fabrics. Shop on-line andyou to will be surprised!!!!!"
Sincerely, Anne DeLuca-Batzner The Fashion Statement, LLC Plymouth, WI member PACC "You may be new to shopping online for fabrics. If so, please rest assured that you have come to the right site! The obstacles typically faced by those of us who shop online are easily overcome at Londa's. The fabric selection is varied and beautiful to look at. And best of all, when your swatches or order arrive, you will feel immediately that they are high quality, luxurious materials worthy of your precious sewing time. My experience has been that Londa and her staff are truly nice people who know their products well and who share tips and suggestions freely. The descriptions and care instructions for each fabric are complete. And the suggestions for coordinating fabrics are an absolute blessing for the online shopper. When my orders arrive I can be perfectly sure that the thread, interfacings, linings, or whatever else I requested have been chosen carefully and thoughtfully. Plus Londa has included the care reminders and other suggestions with my order. All I have to do is sew and enjoy! So shop with confidence. I know that you will not be disappointed!" Andrea in TX "Londa, First I thank you for returning my e-mail question with a telephone call. Second, you are to be thanked for the warm, friendly and professional customer service that you provide. That is tied to your telephone call referenced above and the time you personally took to send an e-mail response regarding an inquiry about fabric that I wanted to purchase and the feasibility of its matching or working well with a pattern that I selected, which too should be noted that you took the time to look at on the internet and provide a recommendation. I've only found one other on-line fabric retailer that provides personal service like yours and, none where the fabric and proposed pattern was discussed! It was refreshing to do business with you even though through mutual agreement, which caused a loss in fabric sales, I did not at that time place an order. I look forward to your company being around for a long time and will spread the news about your good service to people that I'm in contact with via internet in the world of sewers." Thank you, Wanda in OH
Dear Londa, "I just wanted to say how grateful I have been to know that I can count on someone when I get into sewing difficulties, someone, who does not just sell fabric, but knows the inns and outs of interfacings and patterns, the notions, the little notes you enclosed with my last fabric - "think stenciling", the way you have encouraged me to try fabrics, that I might otherwise have dismissed as being to difficult. It is not that often that, as a seamstress, I have found on the web, someone, who not only loves fabric, but knows how to display it to its best advantage, the little hints, "Londa's Two Cents Worth" were worth their weight in gold. I Look forward to doing more business with your new site." Regards Fran in WA "Londa, this is my new favorite web-site!!! Your information, fabrics and new products are fascinating! I love the look of your web-site. I "found" you on the shop hop. I ordered some fabric at terrific prices and was pleasantly surprised at the freebies and personal note included in my order...Way to go, girl! I forwarded your breast cancer stamp information to my guild members, and copied the "Harvest" banner page to use with my youth group." Thanks - :-) Judy in Paradise
"I just wanted to thank you for the wonderful newsletters and ideas. I have learned so much from your web site & newsletters and look forward to receiving them each week. Thanks for taking the time to put everything together. I read every sewing website and sewing magazine I can get my hands on. Sewing is my idea as pure enjoyment. Thanks again." Maggie "First, I want to thank you for all the help you gave at the Sewing Expo in Mi. I really thought you were too good to believe because of all the personal time you gave us. Secondly, your DVD - the Ultimate Edition is EXCELLENT. So many ideas and the instructions are so clear, I understood them (lol). Compulsively, I bought much more than I would use (at the show that day). When I returned to your booth and asked to return some, you gave me no hassle and cheerfully took back some of the items. I really did appreciate that. I am a customer of yours for life. Thank you, Thank you, Thank you." Audrey in MI
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